Exit interviews are an organizational tool that’s widely used but not well executed.
We draw on the thinking of Everett Spain, of the U.S. Military Academy, and Boris Groysberg, of Harvard Business School. They argue that when exit interviews are designed and done thoughtfully, they yield strategic benefits.
In a knowledge economy, retaining skilled employees is crucial.
Research has shown that high turnover predicts low performance. So if people are leaving your firm in increasing numbers, you need to understand why.
Though some turnover is healthy, an organization with low turnover can have a huge edge over its rivals.
This is particularly true for firms that retain the top performers who drive their success.
We teach how to make your exit interviews part of your competitive advantage.